If your customer has a billing question about a charge on his card that is directed to us, you can rest assured that we are handling it with utmost clarity, courtesy, and professionalism. As your payment processors, we are aware that we are indirectly representing you (our client) while speaking/corresponding with your customers, and as it is a SafeCharge rule to never let down our clients, we wouldn’t do so in this case either. As our merchant, we see your success as our success, so just as you would get first-class customer service, so would your customers. Test us at any time to see first-hand the integrity of our support providers, and you’ll be more than satisfied with your findings!