This Privacy and Cookies Policy is intended for those visiting www.safecharge.com/ and other Safecharge group informative websites (jointly: “Site”) owned and operated by the Safecharge International Group Limited and its affiliates and subsidiaries (“we” or “us”) and describes and explains how we treat information that is received and/or collected, when received or collected, through your use of the Site.
Visitors to our websites
When someone visits www.safecharge.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Every time you browse/use the Site we may record the following information: transactional information based on activities on the website, Internet Protocol address, browser information and application numbers, Cookies; and Geographical location.
We may offer you the opportunity to subscribe to receive certain updates or marketing materials. You may choose to ‘unsubscribe’ from receiving these at any time. When you sign up, subscribe, fill out a form, comment, send us an e-mail or ask us to respond to you or when you communicate with us in any other way (“Communication”), we retain the information that you have included in the respective Communication as well as our responses to such Communication. We may associate such information with information received from other channels such as your Site usage information.
Security and performance
SafeCharge uses some third-party services to maintain the security and performance of its website. To deliver this service, the third party processes the IP address of visitors to the website.
You can configure your web browser not to accept cookies, although this may affect how you see and are able to use the Site and online products and services. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
Cookies are typically divided into four main types, we may use some or all:
- Strictly necessary cookies. These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region).
- Targeting cookies. These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookies may also be used to track a user’s movements across different website and to create profiles of their general online behavior. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.
Below you will find the list of cookies used by us and a description of what each cookie is designed to accomplish, the list may be updated from time to time and you are invited to check back on a regular basis. Please note the difference between a ‘session cookie’ (i.e. expires at the end of the session) and a ‘persistent cookie’ which does not expire at the end of the session.
|Cookie name||Purpose / description|
|PHPSESSID||Stores a unique identifier for browser session. This is an analytical session cookie.|
|sc_referer||Stores the specific URL from which the user originated. This is an analytical persistent cookie.|
|viewed_cookie_policy||Stores user’s preference with respect to this policy. This is a functional persistent cookie.|
|wfvt||Wordfence cookies prevent fraud and improve the security of the website|
|wordfence||Wordfence cookies prevent fraud and improve the security of the website|
|incap_ses||Incapsula cookie improves performance and security on the website|
|visid_incap||Incapsula visitor id cookie is needed to improve performance and security on the website|
We use the following Google Analytics cookies to help us as an analytics tool to measure how users interact with the Site: _utma, _utmb, _utmc and _utmz (_utmc is a session cookies and the others are persistent with an expiry date). For more information on the Google Analytics cookies please visit http://www.google.com/analytics/
Certain information under the “INVESTORS” tab is displayed through the use of services provided by SafeCharge’s vendor Investis. Below you will find the names of the cookies set by Investis in order to deliver their respective services and a description of what each cookie is designed to accomplish.
|Cookie name||Purpose / description|
|ASP.NET_SessionId||Stores a unique identifier for browser session. This is an analytical session cookie.|
|investors-safecharge-com#lang||Stores language preference. This is a functional session cookie.|
|_parentURL||Used for RNS tool and is used for iFrame resizer. This is a performance session cookie.|
Google Analytics cookies are also used in the ‘INVESTORS’ tab. For more information please see above under ‘Google Analytics’.
How we use the information
We may use the information collected to optimize performance, improve usability, provide additional or customized offerings, track status indicator, make sure things are working properly, enhance the experience on the Site and for use in aggregate for commercial purposes such as marketing and promotions.
We may share information internally as well with third parties, such as trusted suppliers, business partners, advertisers and search engines. However, unless specifically indicated in this document, such information is collected and shared without any association to your personally identifying information so that you remain anonymous.
We may share and/or transfer information including personally identifying information internally as well as with government bodies and law enforcement agencies (where lawfully instructed or required), successors in title to the respective business (i.e. if we become involved in any form of merger or acquisition) and to suppliers we engage to process data on our behalf.
In relation to the information we gain as part of a Communication we may use it to acknowledge your comments and/or reply to your questions and we may store it in case we need to correspond at a later date. We will not use the contact details you provide us for marketing messages without your consent.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore by browsing the Site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Third party products and services
The Site may contain third party offers, products and services and links to other websites. By choosing these, you will be leaving our Site and receiving/using products and services from third parties or transferred to online merchants or other third party sites, all of which are not under our control and are not monitored or reviewed by us.
Inclusion of a link to third party website, product or service is for your convenience only and such inclusion does not imply affiliation, endorsement or adoption by us. If we share information with third parties we shall do so in compliance with our Privacy and Cookies Policy. Third party products, services or sites may contain information or material that is illegal, unreasonable or that some people may find inappropriate or offensive.
Before using third party sites, you should read and understand those sites’/product’s/services’ terms and conditions and privacy policies to ensure you agree to their terms.
You are knowingly and voluntarily assuming all risks of using third party products, services and sites and that we shall have no liability whatsoever with respect to such third-party sites, products and services and your usage of them.
We have security measures in place to prevent unauthorized access to and protect the loss, misuse and alteration of the information under our control. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access and we make no warranty, express, implied or otherwise, that we will prevent such access.
Queries and requests for more information
SafeCharge tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of SafeCharge’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
SafeCharge tries to be as open as it can be in terms of giving people access to their personal information. SafeCharge processes payments for a variety of merchants and retailers. In these circumstances, SafeCharge acts as a data processor and the merchant or retailer is the data controller. Requests for access to data should be addressed to the relevant data controller. We are committed to assisting our merchants in supporting data subjects rights.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Should you have other questions or concerns about this Privacy and Cookies Policy please see the ‘Contact Us’ tab on our Site. You may also contact our Data Protection Officer, James Lillis at DPO@safecharge.com
Date of last update to this document: May 2018